Shipping Overview

Shipping is free on all products, with no minimum order amount. The price shown for your products is not followed by an additional shipping charge. We also cover customs, duties, and related import charges associated with delivery, so customers do not have to pay extra delivery fees.

Dispatch and Estimated Delivery

Orders are normally dispatched within 1-3 days. Estimated delivery is 6-12 days. These time ranges are estimates and may be affected by circumstances outside the normal delivery process. We do not promise an exact arrival date. If a delivery estimate changes or you have a question about an order, contact us through the Contact Us page.

Delivery Information

Please review the delivery information you enter at checkout. A complete and accurate address helps prevent avoidable delays. If you notice an error after placing an order, contact us through the Contact Us page as soon as possible and include the order details available to you. We will review the request, although changes may be limited once an order has entered the delivery process.

Customs and Import Charges

We are responsible for customs, duties, and related import charges connected with delivery of your order. You should not be asked to pay an additional delivery charge to receive your products. If anyone requests such a payment in connection with an order from this store, contact us through the Contact Us page before paying and provide the relevant notice or request so it can be reviewed.

Delivery Questions or Problems

If your order has not arrived within the estimated range, if a package appears delayed, or if the delivery information looks incorrect, use the Contact Us page. Include your order details and a description of the issue. We can then review the available order and delivery information and explain the next step.

Orders That Arrive With an Issue

If the items delivered are missing, damaged, or different from the items ordered, contact us through the Contact Us page and describe what happened. Where helpful, include clear photos of the product and packaging. Please keep the items and packaging while the issue is being reviewed. The Refund Policy explains the separate return and refund process.

Pricing and Other Policies

All product prices are shown in USD. Free shipping and our coverage of customs and import charges are delivery terms; questions about returns and refunds are covered by the Refund Policy. For help with a specific order, use the Contact Us page.