Returns and Refunds

We offer a 60-day return window. If a product is not right for you, contact us through the Contact Us page to ask about a return. Please include your order details, the item you want to return, and a short explanation of the request so we can identify the order and guide you through the next steps.

How to Request a Return

Use the Contact Us page before sending an item back. This helps us connect the request to the correct order and provide the instructions that apply to it. Please do not send an item to an address found outside the information provided for your return request. Keep any order confirmation and the product information available while the request is being handled.

If Something Arrived Incorrectly

If an item arrives damaged, is missing, or is different from what you ordered, describe the issue through the Contact Us page. Clear photos of the product and packaging can help us review what happened. We will use the order details and the information you provide to explain the available resolution.

Refund Timing

Refunds are issued within 5-10 days. The time at which funds become visible may also depend on the payment service used for the order. If you have a question about a refund or cannot locate it, contact us through the Contact Us page with your order details so we can review its status. We do not require you to make an additional payment to request a refund.

Costs and Delivery Charges

Shipping is free on all products. We cover customs, duties, and related import charges for delivery, and customers do not have to pay extra delivery fees. If you have a question about the handling of a particular return or how to send an item back, ask through the Contact Us page before sending the item.

Keeping the Process Clear

Please provide enough information for us to locate the order and understand your request. We may ask for further details when necessary to review an issue. If a request concerns several items, identify each item separately. We will explain the next steps through the existing contact process.

Related Information

The Shipping Policy explains dispatch, delivery estimates, and charges. The Customer Service Policy explains how to raise order questions. Prices across the store are presented in USD.